Return Policy

Return Policy

(a) Return

If any items you purchased fail to meet your expectation, including defective, damaged, not as described, you can return them for a refund. Please attach the photos of the item you received to the email which you contact with our service team in order to make a return. In this way, we can improve our service quality and fulfill your return request as soon as possible.

To be eligible for returns, please confirm that:

Customers have 14 days from the date of receive to change your mind and return the items without explaining the reason and Pearlyo/pearlyo.com has to issue a refund. You can request a return by contacting us at service@pearlyo.com. After receiving the return item, Pearlyo/pearlyo.com has to issue a refund back to customers' account.

 
Return shipping costs: The buyer bears the return or exchange shipping costs.

Goods that cannot be returned for exchange.
1. Clearance sale goods.
2. Lingerie, underwear, pajamas, swimwear, tights, beads jewelry, and accessories.

Requirements for returned goods: 
1. Items must be unused, undamaged, and returned in their original packaging.
2. The return address is the address given in the customer service email: service@pearlyo.com.
3. Please include your name, telephone number, address, and a copy of the invoice/receipt.

(b) Damaged Products

Any items damaged on arrival can be returned to Pearlyo/pearlyo.com for a full refund. Please note that if damage is only limited to the packing outside and the contents remain intact, products will not be considered damaged.

For further information on return authorization, please contact us at service@pearlyo.com.

 

(c) Return address

If you want to return your products, please contact us at service@pearlyo.com.

 

(d) Refund

We will do refund once we've received the item you've returned.

The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.

There might be a little bit delay for your fund return request due to that we usually handle it in twice a week. Any question please contact us at service@pearlyo.com, we will reply you as soon as possible.

 Refund form: 
1. original shipping and insurance charges are not refundable.
2. Returned by the original route. The time taken to receive a refund depends on your payment method.
method, usually it takes 24 hours for Paypal and 7-15 working days for the credit card.
It takes 7-15 working days for the refund to show.

(e) Cancellation

You can cancel your order before your item is shipped:

(1)Your order could be fully refunded within 24 hours after purchase if it is has not been shipped.

(2) Your order could only be partial refunded more than 24 hours after purchasing.

Please contact us at service@pearlyo.com when you want to cancel your order.